FAQ

How can I contact you?

You can e-mail the New Worlds Music Shop directly at service@newworldsmusicshop.com. Please include your full name, e-mail address, and your order number (if applicable). We are happy to help!

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Is this site protected against the "Heartbleed" OpenSSL vulnerability?

Yes.  As of 1:45AM EDT on April 8, 2014, this website was updated with the CentOS official OpenSSL patch to protect against the CVE-2014-0160 (Heartbleed) vulnerability.  You can continue to use our site knowing that your information remains safe, secure, and private.  We encourage customers to change their account passwords periodically as a general precaution, but we have no reason to believe any customer information was compromised at any time. 

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Can you ship to a PO Box or APO address?

Yes we only offer FedEx Smart Post Shipping for PO Boxes and Military Addresses/ PO Boxes.

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How long will my order take?

Domestic Home Delivery and Smart Post orders are usually processed and shipped within 3-5 business days after order is placed.

International Priority orders are usually processed and shipped within 2-5 business days after order is placed.

FIMS International orders are usually processed and shipped within 5-8 business days after order is placed.

Standard Overnight and 2-Day orders are usually processed and shipped within 1-2 business days after order is placed.

At this time, we are not able to offer delivery on Saturday (except FedEx Home Delivery and Smart Post where available) or Sunday. Shipping time will vary depending upon the shipping method chosen:

Once your package is in transit, please note that your order may be delayed due to inclement weather occurring along the shipment route, regardless of shipment method. We are not responsible for these delays.

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My merchandise was damaged when I received it, what do I do?

Defective or damaged items may be exchanged for identical items only, and must be returned within 30 days of the invoice date. Please contact us at service@newworldsmusicshop.com to report a defective or damaged item. If the defective or damaged item is no longer available, we will fully refund the cost of the item plus the applicable portion of shipping charges.  Refunds must be made to the credit card originally used to place the order.

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What if an item is out of stock or the shipping address is incorrect?

If there is an issue with your order, such as an item is out of stock or if the shipping address is incorrect we will reach out to you via email for additional information. However, If we do not hear back from you within 15 business days, we will cancel your order.

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Can I exchange an item for another item?

We want you to enjoy your purchase from the New Worlds Music Shop. If you are unhappy with your item or its size, please email us at service@newworldsmusicshop.com. We will be happy to exchange it for a different size of the same item, or a different item of equal or lessor value, provided that stock is available and it is within 30 days of delivery.  

To protect our customers, our security procedures will not allow us to re-charge your card again for any additional amounts beyond the original order total. Therefore, if you would like to exchange your item for one which is more expensive, please contact us at service@newworldsmusicshop.com to arrange payment.  

Unfortunately, we are not able to offer exchanges or refunds for international orders.  Please note that all sales are final, and we are not able to issue refunds.

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Can I cancel my order?

Please contact us at service@newworldsmusicshop.com, and we will be happy to cancel your order if it has not yet been shipped.  We are unable to cancel orders which have already shipped.  Please note that online order status is approximate, and may not reflect recent shipment activity.

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Do you ship internationally?

We appreciate the business from our international customers.  Please be aware that the items in your order must not be prohibited by embargo or international restrictions.  We are not responsible for orders confiscated by the legal authorities of your country or state and we suggest you check with your local customs office regarding import laws before you place your order.

Please note that, in addition to the shipping charge, customers shipping to locations outside the U.S. are responsible for paying all costs associated with importing the order, including all taxes, fees and/or duties. Import fees will be billed to you by FedEx, FIMS, or any 3rd party contractor fulfilling your shipment. The listed shipping cost covers the cost of shipping only.

Please note that all sales are final, and we do not offer exchanges or refunds for international orders, including orders for which you are unable or unwilling to pay the additional duties and taxes which your government requires.

We currently offer international customers two shipping choices: FedEx International Priority and FIMS International.  We want to give customers the choice between faster service and more affordable pricing.

FedEx International Priority:

• Orders are usually processed in 2-5 business days.
• You receive your package 2-7 days after ship date.
• Orders have tracking information
• In addition to the shipping charges, customers are responsible for paying all import fees and duties, which will be payable at the time of delivery

FIMS International Economy:

• Orders are usually processed in 5-8 business days.
• You receive your package 3-4 weeks after ship date.
• Orders DO NOT have tracking information
• In addition to the shipping charges, customers are responsible for paying all import fees and duties, which will be payable at the time of delivery.
• Final delivery will be serviced by your local postal service.

At this time, we are able to ship to the following countries:

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